Error in Gift Card Exchange
- tsaito99
- Jan 21
- 1 min read
Dear Users,
Recently, we have observed an issue where users encounter a "Communication failed" error while attempting to exchange gift cards. In some cases, points are deducted without successfully receiving the gift card.
We are currently investigating the cause of this issue. If you experience this error, please contact us through the inquiry form, and we will refund the deducted points.
We sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
GeoSmile Team
Had an issue redeeming a gift card, but my points were recovered.